Refund & Cancellation Policy

1. Order Cancellation

At PantherX, we understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our logistics operations:

• Before Pickup: You can cancel your shipment at any time before our pickup boy has arrived at your location. A full refund will be processed to your PantherX wallet or original payment source.
• After Pickup, Before Dispatch: If the shipment has been picked up but not yet dispatched from our hub, cancellation is possible. However, a "Pickup Charge" (ranging from ₹50 to ₹200 depending on weight/location) will be deducted.
• In Transit: Once the shipment is in transit or handed over to our international carrier partners, cancellations are strictly not possible.

2. Refund Eligibility

Refunds are initiated in the following cases:

• The shipment was cancelled successfully as per our cancellation policy.
• Payment was debited twice due to a technical glitch.
• The service was not provided (e.g., pickup not attempted within 48 hours).

Note: Refunds are not applicable for delays caused by customs, natural disasters, or incomplete recipient addresses.

4. Wallet Balance

Money added to the PantherX Wallet is intended for transactional purposes only. Wallet balance is non-transferable to a bank account. In exceptional cases, if a refund of the wallet balance is requested, it will attract a 5% processing fee.

5. Contact for Billing Support

For any refund-related queries, please write to us at billing@pantherx.in with your Tracking ID and Payment Reference Number. We aim to resolve all billing disputes within 48-72 hours.