This Master Service Agreement (the "Agreement") constitutes a definitive and legally binding contract between PANTHERX TECHNOLOGY SOLUTIONS (the "Company") and the individual or business entity (the "User") identified during the registration process. This Agreement governs the use of the PantherX logistics aggregation platform, API services, and all associated software modules.
By clicking "Create Account" or accessing the platform, you represent that you are of legal age (18 years or older) and possess the requisite legal capacity and authority to enter into this Agreement. If you are entering into this Agreement on behalf of a legal entity, you represent and warrant that you have the authority to bind such entity to these terms.
RECITALS: Whereas, the Company operates a technology-driven logistics aggregation platform; and Whereas, the User desires to utilize the platform for the purpose of booking and managing shipments through third-party carriers; Now, Therefore, in consideration of the mutual covenants and promises contained herein, the parties agree as follows:
NOTICE: THIS SECTION CONTAINS BROAD LIABILITY WAIVERS. PLEASE READ EXHAUSTIVELY.
The User must submit authentic and verifiable copies of their Aadhaar Card (Front and Back), Permanent Account Number (PAN) Card, and GST Registration Certificate. The Company reserves the right to employ third-party verification agencies and government APIs to validate these documents. Any discrepancy, blurriness, or suspicion of forgery will result in an immediate and permanent ban without refund of any wallet balance.
Section 3.02: Periodic AuditsPantherX reserves the right to conduct periodic audits of User profiles and shipment history. Users may be required to provide additional documentation, such as Import-Export Code (IEC) or specialized licenses, depending on the nature of their business activities.
The User warrants that they shall not use the platform to ship any items that are prohibited by the laws of India, the destination country, or IATA regulations. Prohibited items include, but are not limited to:
RIGHT TO REFUSE: PantherX and its carriers reserve the absolute right to refuse any shipment that is deemed suspicious, inadequately packaged, or potentially dangerous to the safety of the aircraft or transit vehicles.
Shipping rates are subject to change without notice based on carrier fuel surcharges and currency fluctuations. All rates are calculated using the "Greater of Actual or Volumetric Weight" principle. Volumetric weight is calculated as (Length x Width x Height in cm) / 5000. You agree to be bound by the automated measurements provided by the carrier's sorting facilities.
Section 5.02: Weight Discrepancy (Weight Diff) ManagementIn the event of a weight discrepancy, the system will automatically generate a "Weight Diff" invoice and debit the User's wallet. Users have 48 hours to dispute such debits with photographic evidence. After 48 hours, the debit becomes final. Continued weight discrepancies may lead to the imposition of "Penalty Charges" or account suspension.
All software, source code, algorithms, user interface designs, trademarks, logos, and proprietary data models associated with the PantherX platform are the exclusive intellectual property of the Company. The User is granted a revocable, non-transferable, and non-exclusive license to use the platform solely for its intended purpose. Any attempt to scrape data, reverse-engineer the code, or create derivative works is a criminal offense and will be prosecuted to the fullest extent of the law.
The Company shall not be liable for any failure to perform its obligations under this Agreement if such failure is the result of an "Act of God" or "Force Majeure" event. This includes, but is not limited to: Earthquakes, Floods, Wars, Riots, Civil Unrest, Pandemics, Government-mandated Lockdowns, Nationwide Internet Outages, Cyber Attacks, or failure of Third-party API providers.
The User agrees to indemnify, defend, and hold PantherX harmless from and against any and all claims, losses, liabilities, and expenses (including attorneys' fees) arising out of the User's breach of this Agreement, shipment of prohibited goods, or fraudulent use of the platform. PantherX reserves the right to adjust these costs against the User's wallet balance or initiate civil recovery proceedings.
The User's personal and business data is governed by our Comprehensive Privacy Policy. By agreeing to these Terms, you also consent to our data processing practices, including the sharing of your contact details with courier partners for the purpose of shipment delivery and tracking.
This Agreement shall be governed by the laws of the Republic of India. Any dispute arising out of or in connection with this Agreement shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be New Delhi, India. The courts in New Delhi shall have exclusive jurisdiction over any matters not covered by arbitration.
To provide clarity to our Users, PantherX allows the shipment of the following categories of goods, provided they are packaged according to international standards:
MANDATORY PACKAGING: Even permitted items must be packed in 5-ply corrugated boxes with adequate cushioning (bubble wrap/foam). PantherX reserves the right to cancel any shipment that does not meet these structural requirements.
PantherX strongly recommends that Users opt for "Transit Insurance" for high-value shipments. In the absence of insurance, the Company's liability is strictly limited to a maximum of INR 2,000 or the cost of the shipping label (whichever is lower), regardless of the actual value of the goods. Claims for damage must be filed within 24 hours of delivery with unboxing videos and clear photographs.
Shipments can only be cancelled before the "Manifest" is generated. Once the carrier is assigned and the label is printed, no refunds will be issued for the shipping charges. Any refunds for cancelled shipments will be credited back to the User's PantherX Wallet within 3-5 business days and cannot be withdrawn to a bank account.
For any operational issues, users must contact the Support Helpdesk via the dashboard ticketing system. Verbal commitments from sales representatives do not override the written terms of this Agreement. Any attempt to harass, abuse, or threaten PantherX staff will result in immediate account termination and legal action.
PantherX reserves the absolute and "At-Will" right to terminate, suspend, or blacklist any User account without prior notice or providing a specific reason. Grounds for termination include, but are not limited to: suspicious login activity, weight manipulation, shipping prohibited items, or providing false KYC data. In such cases, any remaining wallet balance shall be "Forfeited" as liquidated damages.
The User agrees that during the term of this Agreement and for a period of 24 months thereafter, they shall not directly or indirectly approach, solicit, or engage any of PantherX's courier partners or technology vendors for the purpose of obtaining similar services or bypassing the PantherX platform. Any breach of this clause will result in a penalty of INR 5,00,000 per instance.
By registering on PantherX, the User provides "Express Consent" to receive transactional and promotional communications via SMS, Email, WhatsApp, and Automated Voice Calls. Users may opt-out of promotional messages, but transactional alerts (tracking, weight diff, billing) are mandatory for account operation.
PantherX maintains a zero-tolerance policy towards payment fraud. Any attempt to initiate a "Chargeback" through a bank or payment gateway without first resolving the issue with PantherX support will be treated as a criminal act. PantherX reserves the right to report such Users to credit bureaus (CIBIL) and file a formal FIR under the IT Act for financial fraud.
While we strive for 99.9% uptime, the User acknowledges that PantherX relies on external APIs (Carriers, Payment Gateways, Govt. Portals). PantherX shall not be liable for any losses (missed shipping deadlines, business loss) caused by server maintenance, API latency, or unexpected downtime of these external services.
If any provision of this Agreement is found to be unenforceable or invalid by a court of law, the remaining provisions shall continue to be in full force and effect. This Agreement constitutes the "Entire Agreement" between the User and PantherX, superseding all prior oral or written communications, advertisements, or proposals.
In the event of non-delivery due to incorrect address, customer refusal, or unavailability, the shipment will be marked as RTO. The User is liable to pay "RTO Charges" which are equivalent to the forward shipping charges. If a shipment remains unclaimed at the RTO hub for more than 15 days, PantherX reserves the right to auction or dispose of the goods to recover pending dues.
PantherX maintains a zero-tolerance policy towards bribery and corruption. Any User attempting to bribe carrier staff, delivery personnel, or PantherX employees to bypass weight checks or ship prohibited items will be reported to the Anti-Corruption Bureau and their account will be permanently seized.
The provisions related to Indemnification (Article II), Intellectual Property (Article VI), Non-Compete (Article XVI), and Jurisdiction (Article X) shall "Survive" the termination of this Agreement and continue to bind the User indefinitely.
PantherX shall never be liable for any "Indirect Damages" or "Loss of Business Opportunity". For example, if a shipment is delayed and the User loses a multi-million dollar contract, PantherX's liability remains capped at the standard INR 2,000 limit. We do not provide "Time-Guaranteed" delivery services.
Nothing in this Agreement shall be construed as creating a partnership, joint venture, or agency relationship between the User and PantherX. The User is an "Independent Contractor" and has no authority to bind PantherX to any third-party obligations or represent themselves as an agent of PantherX.
PantherX reserves the right to amend these terms at any time by posting the updated version on the dashboard. It is the User's responsibility to review the terms periodically. Continued use of the platform after any such changes shall constitute the User's consent to such changes.
The User assumes "Absolute Responsibility" for the authenticity of the KYC documents provided. If any document (PAN, Aadhaar, GST) is found to be morphed, stolen, or fraudulent, PantherX will immediately hand over the User's IP logs and session history to the Cyber Cell and Economic Offences Wing (EOW) without further notice.
Any User found deliberately misclassifying the "Dead Weight" or "Dimensions" of a shipment to evade higher shipping costs will be flagged as a "High-Risk Fraudster". PantherX reserves the right to hold all active shipments of such Users and charge a "Verification Penalty" of INR 10,000 before releasing any goods.
Failure by PantherX to enforce any provision of this Agreement at any time shall not be construed as a waiver of its right to enforce such provision later. No verbal communication from any employee, manager, or partner of PantherX shall have the power to override, modify, or cancel any clause of this written Agreement.
While PantherX may provide translations of this Agreement for convenience, the English version shall be the sole legally governing version in any court of law or arbitration. Any discrepancies between the English version and a translation shall be resolved in favor of the English version.
The User acknowledges that carriers use high-precision Laser Dimensioners. PantherX reserves the right to re-measure any shipment. If the re-measured volumetric weight exceeds the declared weight by more than 20%, a "Manual Handling Fee" of INR 500 per shipment will be levied in addition to the weight difference charges.
Any attempt to automate shipment booking using unauthorized scripts, bots, or scrapers is strictly prohibited. Users found putting excessive load on PantherX servers through "DDoS" like activities or API abuse will face immediate legal prosecution under Section 66 of the IT Act.
The User is strictly prohibited from using any automated means (crawlers, spiders, scrapers) to extract data from the PantherX platform, including but not limited to shipping rates, carrier names, or service areas. Such data is "Confidential Business Intelligence" and its unauthorized extraction is treated as theft.
Accounts that show no shipping activity for more than 180 consecutive days will be marked as "Dormant". PantherX reserves the right to charge a "Maintenance Fee" of INR 100 per month from the wallet balance of dormant accounts. If the balance reaches zero, the account will be permanently deactivated.
Any User attempting to exploit system bugs, vulnerabilities, or logical errors in the pricing engine to obtain lower rates will be banned for life. The Company reserves the right to recover the "Difference in Pricing" plus a 200% penalty from the User's linked bank account or via legal recovery agents.
Users who provide digitally altered or "Morphed" documents for KYC will be added to a centralized "Logistics Fraud Database" shared across multiple aggregation platforms. This blacklisting is permanent and will prevent the User from accessing any similar shipping services in the future.
PantherX reserves the right to reverse any wallet credit that was erroneously added due to a technical glitch, payment gateway failure, or incorrect manual entry. This reversal can be done without the User's consent, and any shipments booked using such "Erroneous Credit" will be put on hold.
While PantherX allows Users to choose a carrier, the Company reserves the ultimate right to "Re-route" a shipment through a different carrier of similar or better service quality if the original carrier faces operational issues, strikes, or hub congestion.
The User is solely responsible for providing a valid GSTIN and correct HSN/SAC codes for their shipments. PantherX acts as a pure agent for the purpose of tax invoicing. Any penalties, interest, or legal notices issued by the GST Department due to incorrect data provided by the User shall be the exclusive liability of the User. PantherX reserves the right to block E-Way bill generation for non-compliant Users.
Reverse Pickups (RVP) are subject to different pricing and security protocols. The User must ensure that the end-customer returns the correct product in original packaging. PantherX is NOT responsible for "Empty Box" or "Wrong Product" returns. Any disputes regarding RVP must be settled directly between the User and the end-customer or the carrier.
Any "Estimated Delivery Date" (EDD) shown on the dashboard is purely indicative and NOT a contractual guarantee. PantherX does not offer "Time-Definite" or "Same-Day" delivery guarantees. No refunds or compensations will be provided for shipments that exceed the EDD due to logistical complexities, weather, or carrier backlogs.
The User grants PantherX a non-exclusive, royalty-free license to use the User's name, logo, and trademark in its marketing materials, client lists, and "Our Customers" section on the website. This is intended solely for the purpose of demonstrating PantherX's market presence and does not imply any endorsement by the User.
If an account remains inactive for more than 365 days, any remaining wallet balance shall be transferred to a "General Reserve Fund" for system maintenance. Users can request a reactivation of this balance within a further 12-month period by providing fresh KYC. After 24 months of total inactivity, the balance shall be permanently forfeited.
For Users utilizing PantherX plugins for Shopify, WooCommerce, or Magento, PantherX is not liable for data loss or incorrect shipping calculations caused by conflicts with other third-party plugins or updates to the base e-commerce platform. Users are advised to test integrations in a sandbox environment before going live.
Pickup and delivery services are suspended on Sundays and National Holidays. During peak festival seasons (e.g., Diwali, Eid, Christmas), pickup delays of 24-48 hours are considered "Normal Operational Variance". PantherX shall not be liable for any business loss resulting from such seasonal surges in logistical volume.